About Process – Digging, Mixing and Stitching · Book
If things should go wrong for any reason, here is what you do. All damaged or defective items must be returned with the original invoice and in the condition in which you received it. Indicate on the back of the invoice, or in an attached letter, why you are returning the item(s). If your order arrived damaged please return it right away so we can send you a replacement. Shipping charges will only be refunded in the case that the error was our responsibility. If you give us the wrong address or move to a new apartment without notifying us and your package is returned, we will charge you for shipping it to the correct location.